HELP
FAQ
Ordering
1. How can I search for a specific product?
2. How do I place an order?
3. How do I contact someone when I have questions about ordering at the online store?
4. I am interested in studio work, how do I get more information?
5. How do I cancel an order?
6. How do I order as a business?
Payment
1. Which payment methods can I use?
2. In which currencies can I pay?
3. I see prices in Dollars, but I would like to pay in Euros (or vice versa), what to do?
Shipping
1. I have placed an order at the online store. When can I expect the delivery?
2. How do I find out shipping costs?
3. To which countries do you ship?
4. How do I indicate a different shipping address? (to ship goods to a friend, for example)
Account
1. How do I make an account?
2. How do I review and change my account information?
3. I have lost my password, how can I retrieve it?
4. Why do I need an account for the online store?
5. How do I manage my email subscriptions?
Collection
1. What are 'Friends of Droog'?
Cancellation & Returns
1. How do you deal with returns?
2. What to do when I have received incorrect or damaged goods?
Terms and conditions
1. Where can I read your terms & conditions?
Ordering
1. How can I search for a specific product?
On any page of the store, use the product search in the top right of the website to search by keyword, designer or price. You can do an advanced search here.
2. How do I place an order?
1. Add the product(s) of your choice to your cart by clicking ‘add to cart’ or ‘buy now’.
2. You will go to the shopping cart, from which you can go to ‘checkout’ when you have everything you need.
3. Login or create an account by filling in the details we need to process you order.
4. Choose a shipping and payment method and check your order details.
5. Fulfil your payment on the secured webpage of our payment provider.
6. Done! You will be send back to the Droog website and receive an email with a summary of your order.
3. How do I contact someone when I have questions about ordering at the online store?
Before giving us a call, try to find the answer in this FAQ. If you still cannot find the answer, send an email to webshop@droog.com or call +31 (0)20 5235059.
4. I am interested in studio work, how do I get more information?
On the product page of the piece you are interested in, click on ‘request price’. Send an email to the address that appears with your request and we will answer as soon as possible. For general questions about studio work, contact sales@droog.com.
5. How do I cancel an order?
Contact webshop@droog.com or call +31 (0)20 5235059 if you would like to cancel your order. If your order has already been shipped, please see returns.
6. How do I order as a business?
Businesses can order in the same way as private persons. Droog cannot provide invoices with chamber of commerce-numbers for orders placed in the online store.
Payment
1. Which payment methods can I use?
You can pay with Mastercard/VISA and iDeal (NL).
2. In which currencies can I pay?
You can pay only in Euros.
3. I see prices in Dollars, but I would like to pay in Euros (or vice versa), what to do?
Probably your location settings are not right.;
- Visit the worldwide store for worldwide shipping and payment in €.
- Visit the USA & Canada store for shipping within the USA & Canada and payment in $.
Shipping
1. I have placed an order at the online store. When can I expect the delivery?
Most products will be shipped from Amsterdam within three working days. Products that need special packaging or documentation or have limited or no stock may take longer. Depending on shipping service and delivery address, it may take several days until your order is delivered.
Your order will be delivered within a maximum of three weeks.
2. How do I find out shipping costs?
In the first step of the checkout process you will see the shipping costs for your order. Shipping rates depend on the service of your choice, package weight and delivery address. Do not hesitate to check; your order is not confirmed until later on in the checkout.
3. To which countries do you ship?
We ship to all countries.
4. How do I indicate a different shipping address (to ship goods to a friend, for example)?
You can indicate a different delivery address in the checkout process. Your addresses are stored in the address book in your account. You can also indicate an address to which the invoice should be sent.
Account
1. How do I make an account?
You can make an account here.
2. How do I review and change my account information?
You can manage all your account information here, or click on ‘> account’ in the top right of the screen.
3. I have lost my password, how can I retrieve it?
You can retrieve your password here.
4. Why do I need an account for the online store?
With an account, you have to order your personal details only once. Furthermore, you can manage your email subscriptions, review your orders and more.
5. How do I manage my email subscriptions?
You can manage your email subscriptions here, or click on ‘> account’ in the top right of the screen and then go to ‘> Subscribe or unsubscribe from newsletters.’.
Collection
1. What are 'Friends of Droog'?
Friends of Droog are products by leading brands from around the world, selected by Droog for their unique qualities
Cancellation & Returns
1. How do you deal with returns?
Returns shall only be accepted within 8 working days if the product is received undamaged (in the original packaging). The cost of returning the product shall be for the account of the purchaser. Droog shall then refund the amount paid for the product within 30 days. If you wish to return something, send an email to webshop@droog.com or call +31 (0)20 5235059.
2. What to do when I have received incorrect or damaged goods?
When you have received incorrect or damaged goods, send an email to webshop@droog.com or call +31 (0)20 5235059.
Terms and conditions
1. Where can I read your terms & conditions?
You can read the terms & conditions here.
Ordering
1. How can I search for a specific product?
2. How do I place an order?
3. How do I contact someone when I have questions about ordering at the online store?
4. I am interested in studio work, how do I get more information?
5. How do I cancel an order?
6. How do I order as a business?
Payment
1. Which payment methods can I use?
2. In which currencies can I pay?
3. I see prices in Dollars, but I would like to pay in Euros (or vice versa), what to do?
Shipping
1. I have placed an order at the online store. When can I expect the delivery?
2. How do I find out shipping costs?
3. To which countries do you ship?
4. How do I indicate a different shipping address? (to ship goods to a friend, for example)
Account
1. How do I make an account?
2. How do I review and change my account information?
3. I have lost my password, how can I retrieve it?
4. Why do I need an account for the online store?
5. How do I manage my email subscriptions?
Collection
1. What are 'Friends of Droog'?
Cancellation & Returns
1. How do you deal with returns?
2. What to do when I have received incorrect or damaged goods?
Terms and conditions
1. Where can I read your terms & conditions?
Ordering
1. How can I search for a specific product?
On any page of the store, use the product search in the top right of the website to search by keyword, designer or price. You can do an advanced search here.
2. How do I place an order?
1. Add the product(s) of your choice to your cart by clicking ‘add to cart’ or ‘buy now’.
2. You will go to the shopping cart, from which you can go to ‘checkout’ when you have everything you need.
3. Login or create an account by filling in the details we need to process you order.
4. Choose a shipping and payment method and check your order details.
5. Fulfil your payment on the secured webpage of our payment provider.
6. Done! You will be send back to the Droog website and receive an email with a summary of your order.
3. How do I contact someone when I have questions about ordering at the online store?
Before giving us a call, try to find the answer in this FAQ. If you still cannot find the answer, send an email to webshop@droog.com or call +31 (0)20 5235059.
4. I am interested in studio work, how do I get more information?
On the product page of the piece you are interested in, click on ‘request price’. Send an email to the address that appears with your request and we will answer as soon as possible. For general questions about studio work, contact sales@droog.com.
5. How do I cancel an order?
Contact webshop@droog.com or call +31 (0)20 5235059 if you would like to cancel your order. If your order has already been shipped, please see returns.
6. How do I order as a business?
Businesses can order in the same way as private persons. Droog cannot provide invoices with chamber of commerce-numbers for orders placed in the online store.
Payment
1. Which payment methods can I use?
You can pay with Mastercard/VISA and iDeal (NL).
2. In which currencies can I pay?
You can pay only in Euros.
3. I see prices in Dollars, but I would like to pay in Euros (or vice versa), what to do?
Probably your location settings are not right.;
- Visit the worldwide store for worldwide shipping and payment in €.
- Visit the USA & Canada store for shipping within the USA & Canada and payment in $.
Shipping
1. I have placed an order at the online store. When can I expect the delivery?
Most products will be shipped from Amsterdam within three working days. Products that need special packaging or documentation or have limited or no stock may take longer. Depending on shipping service and delivery address, it may take several days until your order is delivered.
Your order will be delivered within a maximum of three weeks.
2. How do I find out shipping costs?
In the first step of the checkout process you will see the shipping costs for your order. Shipping rates depend on the service of your choice, package weight and delivery address. Do not hesitate to check; your order is not confirmed until later on in the checkout.
3. To which countries do you ship?
We ship to all countries.
4. How do I indicate a different shipping address (to ship goods to a friend, for example)?
You can indicate a different delivery address in the checkout process. Your addresses are stored in the address book in your account. You can also indicate an address to which the invoice should be sent.
Account
1. How do I make an account?
You can make an account here.
2. How do I review and change my account information?
You can manage all your account information here, or click on ‘> account’ in the top right of the screen.
3. I have lost my password, how can I retrieve it?
You can retrieve your password here.
4. Why do I need an account for the online store?
With an account, you have to order your personal details only once. Furthermore, you can manage your email subscriptions, review your orders and more.
5. How do I manage my email subscriptions?
You can manage your email subscriptions here, or click on ‘> account’ in the top right of the screen and then go to ‘> Subscribe or unsubscribe from newsletters.’.
Collection
1. What are 'Friends of Droog'?
Friends of Droog are products by leading brands from around the world, selected by Droog for their unique qualities
Cancellation & Returns
1. How do you deal with returns?
Returns shall only be accepted within 8 working days if the product is received undamaged (in the original packaging). The cost of returning the product shall be for the account of the purchaser. Droog shall then refund the amount paid for the product within 30 days. If you wish to return something, send an email to webshop@droog.com or call +31 (0)20 5235059.
2. What to do when I have received incorrect or damaged goods?
When you have received incorrect or damaged goods, send an email to webshop@droog.com or call +31 (0)20 5235059.
Terms and conditions
1. Where can I read your terms & conditions?
You can read the terms & conditions here.
-