General Terms & Conditions for web sales and delivery of Droog B.V.
2 applicability and amendments
3 offers and agreement
4 prices and payment
6 cancellation of the purchase Agreement
7 retention of title
8 defective products and complaints
11 Force Majeur
12 intellectual property rights
13 applicable law and competent court
Article 1 definitions
In these General Terms & Conditions the definitions will have the following meaning:
1.1 Client: the purchaser/party entering into an Agreement with Droog, either a Professional Purchaser or a Consumer.
1.2 Droog: the private company with limited liability, Droog B.V., residing at Staalstraat 7a/7b, Amsterdam, the Netherlands, registered office in Delft, the Netherlands, Chamber of Commerce number 27219978, VAT number NL001885698B01, which declares these General Terms & Conditions to be applicable to the Agreement.
1.3 Agreement: the agreement between the Client and Droog with regard to the sale and delivery of products via the Droog webshop.
1.4 Droog webshop: the online shop through which Droog offers products for sale.
1.5 General Terms & Conditions: the terms of sale and delivery as formulated by Droog.
1.6 Privacy Statement: the privacy statement formulated by Droog, which is available at the Droog webshop and which will be sent to the Client upon request.
1.7 Consumer: the natural person which is not acting as a professional and/or for a company.
1.8 Professional Purchaser: the natural person which is acting as a professional and/or for a company or the legal entity entering into an Agreement with Droog.
1.9 Website: the website through which the Droog webshop is available.
1.10 Consumer Purchase: the purchase Agreement between Droog and a Consumer.
Article 2 applicability and amendments
2.1 These General Terms & Conditions exclusively apply to any and all offers, Agreements, sale and deliveries of products by Droog through the Droog webshop. Droog explicitly rejects the applicability of any other (general) terms. The Client explicitly acknowledges and accepts that any other terms or conditions are not applicable.
2.2 Droog retains the right to amend the General Terms & Conditions unilaterally. Any amendments to the General Terms & Conditions will be published on the Website.
2.3 With regard to the sale, purchase, delivery of special products, such as but not limited to products of which the price is provided upon request, limited editions and products of which the purchase order/Agreement is not completed through the Webshop, Droog is entitled to apply additional or other terms and conditions.
2.4 Deviation from or amendments to the General Terms & Conditions are only valid if recorded in writing and if realised with the explicit agreement of Droog.
Article 3 offers and agreements
3.1 All offers made by Droog are noncommittal except in case of a Consumer Purchase, and are subject to change, availability and the mentioned term of validity.
3.2 Unless Droog has explicitly accepted another manner of closing the Agreement, Agreements are closed if Client has received a written (including e-mail) confirmation of his purchase by Droog. An automatically rendered confirmation is not to be considered as such written confirmation. Droog may refuse orders or attach certain conditions to the delivery, unless otherwise explicitly determined.
3.3 Acceptance of an offer or the purchase of a product implies that the Client accepts the applicability of these General Terms & Conditions.
3.4 The Client carries full responsibility for providing Droog with the correct details in order to enter into the Agreement.
3.5 Droog is entitled to assign third parties to execute the Agreement. These General Terms & Conditions also apply to the relation with these third parties.
Article 4 prices and payment
4.1 The prices published on the website for the products offered via/in the Droog webshop to Clients residing in the EU are in Euros, include VAT and are excluding costs of handling and dispatch, applicable taxes or other duties, unless otherwise notified or agreed by Droog. The prices published on the website for the products and services offered via/in the Droog webshop to Clients residing outside the EU are in Euros, are excluding VAT, costs of handling and dispatch, applicable taxes or other duties, unless otherwise notified or agreed by Droog. Droog charges a standard payment handling fee for each order which is published on the Website.
4.2 Despite our efforts, a product of the Droog webshop can be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
4.3 Droog is entitled to adjust the purchase price after confirmation of a purchase order/closure of an Agreement if the prices for resources, wages, import duties, taxes or other external costs (which may be caused by currency deviations) have risen. Droog will inform the Client as soon as possible of such adjustment, after which the Client is entitled to terminate the Agreement/cancel the purchase order, unless Droog and Client have agreed that delivery of the products will take place more then 3 (three) months after confirmation of the purchase order or if the price adjustment is compulsory by law.
4.4 Payment shall take place in (one of) the manner(s) indicated during the ordering process. Your order may be governed by further (payment/ordering) conditions. The date of payment is the date that payment has been received by Droog on its giro or bank account. The term of delivery starts after payment of the purchase order/products has been received by Droog, unless Parties have agreed otherwise.
4.5 Upon exceeding the term of payment, the Client is in default as of the day on which full payment should have taken place and shall be bound to pay the applicable statutory interest for Consumers or for Companies. All costs made by Droog for debt collection caused by late, incomplete or non-payment, including but not limited to extrajudicial and judicial costs, costs for bailiffs, debt collection agencies, legal proceedings, councils and lawyers will be charged to Client. The extrajudicial costs of debt collection shall amount up to 10% of the purchase order with a minimum of €150,= excluding VAT without prejudice to Droog’s right to alternatively claim the actual extrajudicial costs of debt collection.
4.6 Should the Client be in default of any payment, Droog is entitled to cancel (realisation of) the Agreement in question and any connected agreements, or to have them rescinded.
Article 5 delivery
5.1 The term for delivery given by Droog is provided as an indication only and shall never constitute a fixed or fatal deadline. Should a term for delivery be exceeded, this shall not give the purchaser the right to claim compensation. Unless it concerns a Consumer Purchase, Droog shall have to be notified in writing by Client for late delivery and shall have to be granted a reasonable term for delivery before being in default.
5.2 With due observance of the provisions of clause 5.1, Droog shall deliver accepted orders within a period of three weeks upon payment of the purchase by Client, unless agreed otherwise. Should delivery be delayed either because a product is (temporarily) out of stock, or for other reasons, or should it not be possible to execute all or part of an order/Agreement, the Client shall be notified of this no later than three weeks after payment of the purchase. The purchaser shall in such a case have the right to cancel the order without incurring costs. In case of a Consumer Purchase Droog shall deliver the product within a period of 30 days from the order date unless this is not possible as a consequence of circumstances which are not attributable to Droog.
5.3 Droog determines the method of transport of the goods ordered via the Droog webshop, unless otherwise agreed.
5.4 The risk of and the responsibility for the products transfer to the Client at the moment of delivery. Delivery to the Client takes place at the moment that the products leave Droog’s premises or storage. Products are considered to be delivered to a Consumer at the moment the products are delivered at the address provided by the Consumer or in absence of Consumer at the post-office, at Consumers neighbours or (with Consumers consent) another third party.
5.5 If a delivery is rejected by a Client the costs arising from this rejection can be charged to Client as well as the damages suffered by Droog.
Article 6 cancellation of the purchase Agreement
6.1 Purchase orders can only be altered or cancelled with Droog’s consent. If Droog has already made expenses or has to make expenses caused by alteration of cancellation of the purchase order, Droog is entitled to payment of these costs by the Client except in case of purchases as mentioned in article 6.2 and 6.3.
6.2 In case of a distance sale Consumers are entitled to cancel the purchase agreement without a given reason within 7 working days after receipt of the products. When returning products, shipping costs are on the expenses of Consumer.
6.3 Consumers can only use the right to cancel the purchase agreement in case products are returned in complete, undamaged, unused state and with the original packaging. The returned products need to be in possession of Droog no later than on the 21st day after receipt of the product by Consumer. The product to be returned needs to be stamped sufficiently. The shipping risk and proof rest with the Client. In case of cancellation of a distance sale by a Consumer as stated in 6.2 and 6.3, Droog will take care of repayment of the purchase price as paid by Consumer within thirty days after receipt of the returned product.
6.4 Article 6.2 and 6.3 are not applicable to the distance sale to Consumers regarding:
a. products of which the price is dependant on changes on the financial market which can not be influenced by Droog.
b. products which:
1) are produced according to the specifications of the Consumer or;
2) clearly have a personal character or;
3) can not be returned because of the nature of the product or;
4) are likely to decay, age or be outdated;
c. audio- and video recordings and software if the seal is broken by the client;
d. newspapers and magazines;
e. services that are delivered by Droog before the 7 working days term has passed with consent of the Consumer.
6.5 Delivered products can only be returned after prior written consent of Droog and according to the instructions given by Droog with regard to the manner of returning the products.
Article 7 retention of title
7.1 All products supplied remain the property of Droog until the Client has complied fully with all obligations towards Droog.
7.2 The Professional Purchaser shall only sell the products of which the property remains with Droog, to third parties in the course of the usual business of this purchaser.
7.3 If the Professional Purchaser is in breach of one of his obligations arising from the Agreement with Droog, or if Droog has reasonable doubt to believe that this purchaser will not fulfil its obligations, Droog is entitled to recall delivered products from this purchaser or from third parties which have the product(s) in possession for the purchaser. The purchaser shall cooperate with Droog to recall the products in such case.
Article 8 defective products and complaints
8.1 Droog’s products comply to the demands and functionalities that can reasonably be set for such products if used in the regular manner and for the purposes intended for. Certain products may be subject to minor deviations in shape and colour, this depends on the material from which the products are manufactured. Droog is considered to have met the obligation of delivery in case of such minor deviations. All information and pictures with regard to the colors, materials, sizes and details of the Products are to be considered as an indication of the product. Minor deviations of these aspects can not be a cause for return of the product, dissolution of the Agreement, price reductions or compensation of damages or costs. If applicable, the terms and conditions for warrantees from manufacturers and importers apply to the delivered products.
8.2 Upon delivery, the Client is obliged to check whether the Products comply with the Agreement. Should this not be the case, the Client shall notify Droog in writing including motivation immediately in case of deviations in the outer appearance of the product, or within 10 days of delivery in any other case. In case of a Consumer Purchase, Consumer shall notify Droog of any defect within a period of 2 months after delivery.
8.3 In case the product is to be used outside the Netherlands the Client needs to verify whether the product complies with the applicable demands and/or rules and regulations.
8.4 A complaint cannot be accepted if the product has been used contrary to the instructions for use, the product has been used without care or has been used for a purpose other than that for which it was designed and intended.
8.5 If Droog considers a complaint with regard to the quality requirements and quality standards of the product supplied to be justified, Droog may choose to either accept return of the product or to replace it by a same product, or to rescind the Agreement and credit the Client for the invoice value of the product.
8.6 If as a result of a justified complaint, Droog has replaced the defective product, Droog is considered to have delivered timely, even if a statutory period set by the Client has been exceeded.
Article 9 liability
9.1 Droog is not liable for damages caused by:
a. inexpert use of the delivered product or usage for other purposes then the purposes for which the product is intended according to objective standards;
b. the provision of incorrect or incomplete information by the Client to Droog;
c. acts of third parties assigned by Droog with consent of the Client;
d. materials or services delivered by third parties upon request or with consent of the Client;
e. misunderstandings, mutilation, delays or incomplete or abnormal receipt of orders and messages as a consequence of use of the internet or any other means of (electrical) communication.
9.2 Droog shall only compensate Client for damages caused as a direct consequence of an attributable act or an attributable failure to act of Droog. Droog is not liable for indirect damages and costs, for example but not limited to lost profits, consequential damages, damages caused by delayed delivery, mutilated or destructed data or materials or lost turnover. In case of a Consumer Purchase this restriction is only applicable as far as allowed according to art. 7:24 sub 2 Dutch Civil Code (product liability).
9.3 Droog’s total liability is limited to compensation of the amount that the insurance company pays out to Droog. If the insurance company does not pay out any amount to Droog and Droog is liable for compensation of damages according to this article 9, Droog’s total liability is limited to compensation of the amount of the invoice with regard to the relevant product delivery/purchase, which can, according to article 2.3, be maximised by Droog to a specific amount with regard to products of which the purchase price is provided to Client upon request, limited editions or with regard to purchase orders/Agreements which are not completed through the Webshop.
9.4 The Client shall indemnify Droog from the consequences of any claims by third parties arising from the execution of the Agreement and which are caused by acts attributable to the Client.
9.5 The restrictions with regard to the liability in articles 9.1 – 9.4 are not applicable in case of:
a. damages caused by wilful misconduct or gross negligence by Droog or its managing employees;
b. product liability as mentioned in Chapter 6 Title 3, paragraph 3 Dutch Civil Act.
10.1 Personal Client information, obtained by Droog as a consequence of a purchase, will only be saved and /or processed in order to fulfil its obligations arising from the Agreement, for purposes of marketing by Droog and maintenance of a client relation with Client. In processing the personal Client information Droog shall comply to the applicable rules and regulations, in particular the Personal Data Protection Act. The registration of personal Client information will be applied at the Dutch Data Protection Authority.
10.2 Client is at any time entitled to inspect its personal Client information. A request to inspect this information should be sent to Droog at the following e-mail address: [email protected].
Article 11 Force Majeur
11.1 Force Majeur is taken to mean any shortcoming which may not be attributed to Droog according to law, jurisprudence or generally accepted situations or circumstances. Force Majeur is also taken to mean import or export prohibitions by or because of a government, lack of or non-timely delivery by suppliers of Droog, strikes or extremely high absenteeism through illness by Droog employees or suppliers.
11.2 In the event of a Force Majeur situation, Droog has the choice of either cancelling (further) execution of the Client’s order or rescinding the order without legal intervention, by informing Client of this in writing and without being held to any form of liability for damages or costs. The Client shall be obliged to pay for (part of) the product(s) that have been delivered by Droog.
Article 12 intellectual property rights
12.1 The Client acknowledges that Droog is the rightful owner and/or licensee with regard to the relevant intellectual property rights concerning the (pictures of the) Droog products, packaging, the website, texts, trademarks, trade names and logo’s, information, Droog concepts and databases and shall entirely and unconditionally respect these rights. The Client is prohibited to reproduce and/or make available to the public any of the protected items without the prior written consent of Droog.
12.2 The Client is not allowed to transfer the Agreement or any rights arising from the Agreement with Droog to third parties.
Article 13 applicable law and competent court
13.1 All rights, obligations, offers, orders and Agreements to which these terms apply, as well as these General Terms & Conditions themselves, are governed by Dutch law only.
13.2 Any disputes between parties will be submitted to the jurisdiction of the competent Courts in the Netherlands.